Privacy Policy

Last updated: 23 October 2025

This privacy policy explains how Peritage Roofing (“we”, “us”, or “our”) collects, uses, shares, and protects your personal information when you visit our website, contact us, or use our services. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1) Who is the data controller?

The data controller is Peritage Roofing.

2) What personal data we collect

• Contact and enquiry data: name, email address, phone number, service interest, and message content submitted via forms, email, or telephone.
• Customer and project data: service details, quotations, invoices, payments, site address, and related correspondence.
• Technical data: IP address, browser type, device information, pages visited, and referral sources. This may be collected through cookies and similar technologies.
• Media and reviews: photographs, testimonials, and feedback you choose to provide for publication or marketing purposes.

3) Lawful bases for processing

• Contract: to provide quotations, perform services, and manage customer relationships.
• Legitimate interests: to respond to enquiries, improve our services, maintain website security, and prevent fraud or misuse.
• Consent: for optional activities such as certain marketing communications or non-essential cookies. You may withdraw consent at any time.
• Legal obligation: to meet tax, accounting, insurance, and regulatory requirements.

4) How we use your information

• To respond to enquiries and provide quotations.
• To deliver contracted roofing works, warranties, and aftercare.
• To send service-related communications, including booking confirmations and updates.
• To maintain financial, taxation, and compliance records.
• To operate, secure, and improve our website and digital services.
• With your consent, to publish testimonials, reviews, or project images.

5) Sharing your information

We do not sell your data. We may share personal information with trusted service providers who help us operate our business, such as website hosting providers, email services, IT support providers, payment processors, and subcontractors engaged to carry out work on our behalf. These parties are required to protect your data and only use it for specified purposes.

We may also disclose information where required by law, regulation, court order, or where necessary to establish, exercise, or defend legal claims.

6) International transfers

Where any of our service providers process data outside the UK, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement, appropriate contractual clauses, or reliance on an adequacy decision, where applicable.

7) Data retention

• Enquiry records: typically retained for up to 24 months from the date of last contact.
• Customer, project, and invoice records: typically retained for 6 to 7 years to satisfy legal, tax, and accounting requirements.
• Website logs and analytics data: retained only for as long as reasonably necessary, generally up to 14 months where analytics tools are used.

We may keep data for longer where necessary for legal claims, warranty matters, or compliance obligations.

8) Security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. However, no internet transmission or storage system can be guaranteed to be completely secure, and we therefore cannot guarantee absolute security.

9) Your rights under UK GDPR

You have the right to:

• Request access to your personal data and receive a copy.
• Request correction of inaccurate or incomplete information.
• Request erasure of your data in certain circumstances.
• Request restriction of processing in certain circumstances.
• Object to processing in certain circumstances.
• Request data portability where applicable.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at info@peritageroofing.co.uk. We may need to verify your identity before processing your request.

If you are unhappy with how your personal data has been handled, you may complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

10) Cookies and similar technologies

Our website may use cookies and similar technologies to make the website function properly, remember preferences, and understand how visitors use our pages. Where required by law, we request consent for non-essential cookies.

You can control cookies through your browser settings and, where available, through our cookie banner preferences. Blocking some cookies may affect site performance or functionality.

11) Marketing

We may send marketing or promotional communications where permitted by law. You can opt out at any time by using the unsubscribe link in emails or by contacting us directly at info@peritageroofing.co.uk.

12) Third-party links and services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties. You should read their privacy policies before submitting any personal information.

13) Children’s privacy

Our services are not directed at children, and we do not knowingly collect personal information from children.

14) Changes to this policy

We may update this privacy policy from time to time. The “Last updated” date at the top of this page will show when changes were made. Significant updates may also be highlighted on our website.

15) How to contact us

If you have any questions about this policy or how we handle personal information, please contact us at info@peritageroofing.co.uk or call 0800 046 1374.